What is national general car insurance

National General Insurance is a well-known provider of auto insurance and other insurance products in the United States.

In this article, we’ll delve into the details of National General car insurance, including its history, coverage options, benefits, customer service, discounts, and how it compares to other insurance providers.

Introduction to National General Insurance

National General Insurance, formerly known as GMAC Insurance, has been a prominent player in the insurance industry since its founding in 1920. Over the years, it has established itself as a reliable provider of auto insurance, offering a range of coverage options and benefits to meet the needs of drivers across the country.

History and Evolution

National General Insurance traces its roots back to the General Motors Acceptance Corporation (GMAC), which was initially founded to provide financing for General Motors vehicles. As GMAC expanded its services, it ventured into insurance, eventually becoming a significant player in the insurance market.

In 2013, GMAC Insurance rebranded as National General Insurance, reflecting its broader focus on insurance products beyond automotive coverage. Today, National General offers not only auto insurance but also homeowners insurance, RV insurance, motorcycle insurance, and more.

Coverage Options

National General car insurance offers a variety of coverage options to protect drivers and their vehicles. These options may include:

Liability Coverage: Protects against bodily injury and property damage liability if the insured driver is at fault in an accident.

Collision Coverage: Covers damage to the insured vehicle resulting from collisions with other vehicles or objects.

Comprehensive Coverage: Provides coverage for non-collision incidents, such as theft, vandalism, natural disasters, and animal collisions.

Uninsured/Underinsured Motorist Coverage: Offers protection if the insured driver is involved in an accident with a driver who has insufficient or no insurance.

Medical Payments Coverage: Pays for medical expenses resulting from injuries sustained in an accident, regardless of fault.

Personal Injury Protection (PIP): Available in some states, PIP coverage provides broader protection for medical expenses, lost wages, and other costs related to injuries.

Rental Reimbursement Coverage: Covers the cost of a rental vehicle while the insured vehicle is undergoing repairs due to a covered loss.

Roadside Assistance: Optional coverage that provides assistance for common roadside emergencies, such as towing, fuel delivery, and lockout services.

Benefits of National General Car Insurance

Customizable Coverage: National General allows policyholders to customize their coverage based on their specific needs and budget, offering flexibility and tailored protection.

Discount Programs: National General offers various discount programs to help policyholders save on their premiums. Common discounts may include safe driver discounts, multi-policy discounts, anti-theft device discounts, and more.

24/7 Claims Service: National General provides round-the-clock claims assistance, allowing policyholders to report claims and receive support at any time.

Mobile App: The National General Insurance mobile app enables policyholders to manage their policies, make payments, view documents, and access roadside assistance services from their smartphones.

Strong Financial Stability: As a reputable insurance provider with a long history in the industry, National General Insurance boasts strong financial stability and reliability.

Customer Service and Satisfaction

National General Insurance is known for its customer-centric approach and commitment to providing excellent service. The company offers multiple channels for customer support, including phone, email, and online chat, allowing policyholders to get assistance and information quickly and efficiently.

Customer satisfaction ratings for National General Insurance are generally positive, with many customers praising the company’s responsiveness, claims handling process, and overall customer service experience. However, as with any insurance provider, individual experiences may vary based on factors such as location, policy type, and specific circumstances.

Comparing National General to Other Insurance Providers

When evaluating National General car insurance against other insurance providers, several factors come into play:

Coverage Options: National General offers a comprehensive range of coverage options, but policyholders should compare these options with those of other insurers to ensure they get the coverage they need.

Cost and Discounts: The cost of insurance premiums and available discounts can vary widely among insurers. It’s essential for drivers to compare quotes and discounts from multiple providers to find the most competitive rates.

Customer Service: Customer service quality, claims handling efficiency, and overall satisfaction ratings should be considered when choosing an insurance provider. Online reviews and ratings from reputable sources can provide insights into an insurer’s customer service reputation.

Financial Strength: Evaluating an insurer’s financial stability and strength is crucial to ensure that they can fulfill their obligations and pay claims promptly, especially in the event of widespread disasters or large-scale claims.

Ease of Use: Factors such as online account management, mobile app functionality, and accessibility of support services can influence the overall customer experience with an insurance provider.


National General Insurance is a reputable provider of auto insurance with a long-standing history and a range of coverage options to meet diverse customer needs. With customizable coverage, discount programs, strong customer service, and a commitment to customer satisfaction, National General has earned a positive reputation among policyholders.

When considering National General car insurance or any insurance provider, it’s essential for drivers to evaluate coverage options, compare quotes, assess discounts, consider customer service quality, and ensure the insurer’s financial stability. By conducting thorough research and selecting a trusted insurance partner, drivers can secure the protection they need for their vehicles and enjoy peace of mind on the road.

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